Can't update Hewitt Associates 401K account

[JohnA]

Hi,

Since the middle of this month, I don't seem to be able to update my 401K
account serviced by Hewitt Associates. Is anyone else having problems? I
get the error: "The Internet, banking, or brokerage server could not process
the request.Please try your call again later.(OFXHTTP400)". If I try and
remove online banking and add it back in, it tells me that I have no active
accounts. Yet I can reach my account as usual through the web site. All my
other accounts seem to work fine.

-- John

[Cal Learner-- MVP]

Post by JohnA
Since the middle of this month, I don't seem to be able to update my 401K
account serviced by Hewitt Associates. Is anyone else having problems? I
get the error: "The Internet, banking, or brokerage server could not process
the request.Please try your call again later.(OFXHTTP400)". If I try and
remove online banking and add it back in, it tells me that I have no active
accounts. Yet I can reach my account as usual through the web site. All my
other accounts seem to work fine.

If the problem continues until Tuesday, I would ask the customer
support at Hewitt Associates. They provide a real OFX server, so
they may be able to help.

[Birdflu]

Yep, been having the same problem. Drop them an e-mail and watch the
response. Should be interesting. One reply was, must be MS MONEY problem.
Tried to update through MSN and got the same results. Is this the 1189
account?? Good luck.

Post by Cal Learner-- MVP

Post by JohnA
Since the middle of this month, I don't seem to be able to update my 401K
account serviced by Hewitt Associates. Is anyone else having problems? I
get the error: "The Internet, banking, or brokerage server could not process
the request.Please try your call again later.(OFXHTTP400)". If I try and
remove online banking and add it back in, it tells me that I have no active
accounts. Yet I can reach my account as usual through the web site. All my
other accounts seem to work fine.

If the problem continues until Tuesday, I would ask the customer
support at Hewitt Associates. They provide a real OFX server, so
they may be able to help.

[JohnA]

Hi Cal,

Customer support isn't much help, they tell me to call Microsoft.

-- John

Post by Cal Learner-- MVP

Post by JohnA
Since the middle of this month, I don't seem to be able to update my 401K
account serviced by Hewitt Associates. Is anyone else having problems? I
get the error: "The Internet, banking, or brokerage server could not process
the request.Please try your call again later.(OFXHTTP400)". If I try and
remove online banking and add it back in, it tells me that I have no active
accounts. Yet I can reach my account as usual through the web site. All my
other accounts seem to work fine.

If the problem continues until Tuesday, I would ask the customer
support at Hewitt Associates. They provide a real OFX server, so
they may be able to help.

[Douglas]

I have also been having this problem. States that my last successfule update
was 8/23. Glad to see it isn't just me.

Post by JohnA
Hi,
Since the middle of this month, I don't seem to be able to update my 401K
account serviced by Hewitt Associates. Is anyone else having problems? I
get the error: "The Internet, banking, or brokerage server could not process
the request.Please try your call again later.(OFXHTTP400)". If I try and
remove online banking and add it back in, it tells me that I have no active
accounts. Yet I can reach my account as usual through the web site. All my
other accounts seem to work fine.
-- John

[Kevin Campbell]

I too have been having this problem since 8/23. I did the same thing and
now it tell me that I have no active accounts. I'm going to try to contact
their customer service today.

Kevin

Post by Douglas
I have also been having this problem. States that my last successfule update
was 8/23. Glad to see it isn't just me.

Post by JohnA
Hi,
Since the middle of this month, I don't seem to be able to update my 401K
account serviced by Hewitt Associates. Is anyone else having problems?
I
get the error: "The Internet, banking, or brokerage server could not process
the request.Please try your call again later.(OFXHTTP400)". If I try and
remove online banking and add it back in, it tells me that I have no active
accounts. Yet I can reach my account as usual through the web site. All my
other accounts seem to work fine.
-- John

[sjakubik]

I cannot access them either; Hewitt says it's an MS issue, and MS says it's a
Hewitt issue. This is driving me crazy!

[John Pollard]

Post by JohnA
Hi,
Since the middle of this month, I don't seem to be able to
update my
401K account serviced by Hewitt Associates. Is anyone else
having
problems? I get the error: "The Internet, banking, or
brokerage
server could not process the request.Please try your call
again
later.(OFXHTTP400)". If I try and remove online banking and
add it
back in, it tells me that I have no active accounts. Yet I
can reach
my account as usual through the web site. All my other
accounts seem
to work fine.

Quicken users are also reporting the inability to download from
Hewitt. How likely is it that both Quicken and Money are
causing the same problem, while Hewitt bears no responsibility?

[DanW]

Same symptoms as JohnA (err. msg. on download; unable to re-establish online
servces). I have two Money accounts using resources.hewitt.com; both are
failing. Last good update 8/11. Other Money accounts OK. I'm running Money in
a Macbook using VMware Fusion and made that transition in the 8/20-31
time-period, AND put the Macbook behind a new wireless router, AND (oh no
another change) just upgraded to Money Plus 9/1. Well I'm not backing all
this stuff out, So my first suspect is port-blocking by my new router,
suspecting that Money is using some unique port for communicating with
Hewitt. Based on your postings (thank YOU everyone !!!), I'm ruling that out
now, and will pile on with Hewitt customer service. Suggest we all
communicate to Hewitt of this common problem from 8 or so users.

DanW

Post by JohnA
Hi,
Since the middle of this month, I don't seem to be able to update my 401K
account serviced by Hewitt Associates. Is anyone else having problems? I
get the error: "The Internet, banking, or brokerage server could not process
the request.Please try your call again later.(OFXHTTP400)". If I try and
remove online banking and add it back in, it tells me that I have no active
accounts. Yet I can reach my account as usual through the web site. All my
other accounts seem to work fine.
-- John

[DanW]

,My employer uses resources.hewitt.com and I just talked with support. They
said their System support people are in touch with Hewitt and are working on
the issue. No estimated time to resolve. Their advice to me is just keep
trying your download. Looks like it's a Hewitt issue, not a Money problem and
certainly not a cockpit error!

Post by DanW
Same symptoms as JohnA (err. msg. on download; unable to re-establish online
servces). I have two Money accounts using resources.hewitt.com; both are
failing. Last good update 8/11. Other Money accounts OK. I'm running Money in
a Macbook using VMware Fusion and made that transition in the 8/20-31
time-period, AND put the Macbook behind a new wireless router, AND (oh no
another change) just upgraded to Money Plus 9/1. Well I'm not backing all
this stuff out, So my first suspect is port-blocking by my new router,
suspecting that Money is using some unique port for communicating with
Hewitt. Based on your postings (thank YOU everyone !!!), I'm ruling that out
now, and will pile on with Hewitt customer service. Suggest we all
communicate to Hewitt of this common problem from 8 or so users.
DanW

Post by JohnA
Hi,
Since the middle of this month, I don't seem to be able to update my 401K
account serviced by Hewitt Associates. Is anyone else having problems? I
get the error: "The Internet, banking, or brokerage server could not process
the request.Please try your call again later.(OFXHTTP400)". If I try and
remove online banking and add it back in, it tells me that I have no active
accounts. Yet I can reach my account as usual through the web site. All my
other accounts seem to work fine.
-- John

[JohnA]

Thanks Dan and to everyone who chimed in... looks like the problem has
been fixed!

-- John

Post by DanW
,My employer uses resources.hewitt.com and I just talked with support. They
said their System support people are in touch with Hewitt and are working on
the issue. No estimated time to resolve. Their advice to me is just keep
trying your download. Looks like it's a Hewitt issue, not a Money problem and
certainly not a cockpit error!

Post by DanW
Same symptoms as JohnA (err. msg. on download; unable to re-establish online
servces). I have two Money accounts using resources.hewitt.com; both are
failing. Last good update 8/11. Other Money accounts OK. I'm running Money in
a Macbook using VMware Fusion and made that transition in the 8/20-31
time-period, AND put the Macbook behind a new wireless router, AND (oh no
another change) just upgraded to Money Plus 9/1. Well I'm not backing all
this stuff out, So my first suspect is port-blocking by my new router,
suspecting that Money is using some unique port for communicating with
Hewitt. Based on your postings (thank YOU everyone !!!), I'm ruling that out
now, and will pile on with Hewitt customer service. Suggest we all
communicate to Hewitt of this common problem from 8 or so users.
DanW

Post by JohnA
Hi,
Since the middle of this month, I don't seem to be able to update my 401K
account serviced by Hewitt Associates. Is anyone else having problems?
I
get the error: "The Internet, banking, or brokerage server could not process
the request.Please try your call again later.(OFXHTTP400)". If I try and
remove online banking and add it back in, it tells me that I have no active
accounts. Yet I can reach my account as usual through the web site.
All my
other accounts seem to work fine.
-- John

[JohnA]

Looks like the problem has been resolved...

-- John

Post by JohnA
Hi,
Since the middle of this month, I don't seem to be able to update my 401K
account serviced by Hewitt Associates. Is anyone else having problems? I
get the error: "The Internet, banking, or brokerage server could not
process the request.Please try your call again later.(OFXHTTP400)". If I
try and remove online banking and add it back in, it tells me that I have
no active accounts. Yet I can reach my account as usual through the web
site. All my other accounts seem to work fine.
-- John